Shipping and Delivery

Isaak prioritizes delivery to most metro areas.

Our products are mainly bulky items that are handled with care so we do make sure they are delivered in good condition. 

1. Order Confirmation

Once you have ordered you will receive a confirmation to your email address.

2. Shipment Processing Time

We typically have it sent out within 24-48 hours of ordering. Occasionally during peak demand there may be a 1-2 days increase in processing time.

3. Shipment Locations - Australia Only. 

Domestic Only
Isaak only ships within Australia itself, not internationally.

Restrictions

We don't ship to PO boxes

4. Rate and Time estimations

We try to make sure that you will receive your order as quick as possible. Delivery times are estimates with orders arriving typically within that. However, there are sometimes weather delays and other unforeseen events with may impact the time it takes for a package to arrive. Rest assured our team w

Standard Shipping

Orders are shipped mainly within the next business day at our Melbourne warehouse. If you want to hold stock please email us at hello@isaak.com.au

(Approximate times from dispatch to delivery)
VIC: 2-4 business days
SA: 4-8business days
NSW & ACT: 3-6 business days
QLD & TAS: 3-7 business days
NT & WA: 5-10 business days.

Please note: These are estimated times 

Standard Shipping to most metro & regional postcodes. Certain postcodes may incur a delivery surcharge. If you want to check the costs for delivery, please check out our postcode estimator on the product page.

Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

Shipping Surcharges are typically calculated on weight and how we need to deliver it. To find out how much it would cost, just simply proceed to the checkout. 

Occasionally there are delays due to flooding, staff issues or higher demand and other unforeseen circumstances. If these do pop up, we do apologies and will be as transparent as possible with what is happening.

We don't however take responsibility if the wrong address is placed on the order. If this does occur please email the team at hello@Isaak.com.au before we send out the order to divert the product elsewhere.

5.Tracking

Isaak looks to provide visibility throughout the process so our customers know where their shipment is exactly. Once you have placed your order you will receive a link and a number as to how to follow your package in real time.

Domestic Only

Australian orders will have tracking automatically.

6. Want to cancel your order?

For whatever reason if you need your order cancelled, please email us and write within the subject line CANCELLATION URGENTLY NEEDED, within your email please include your order number and full name. If this is done before dispatch there will not be any restocking charge, however if after there may be a restocking + courier fee.

7. Changing Delivery Address

For whatever reason, if a delivery address has to be changed please contact our team asap before dispatch and include your order number, name and the address you would like to change it to. 

Please note: If you are trying to do this after dispatch it may not be possible/or there may be a fee involved.

8. Damages

If damage has occurred, please reach out to us at hello@Isaak.com.au, we will have one of our team members follow up and assist asap.

9. Missing or Lost Package

Occasionally packages do get lost, if this does happen we will initiate a investigation which takes between 2-7 days. If it is the couriers fault we will dispatch another package with tracking to the customer.

10. Protection Throughout Delivery

Rest assured if your order does not arrive or is damaged we will replace it for you free of charge guaranteed. 

Just reach out to our team at hello@Isaak.com.au and one of our staff will assist you!